Nelson & Associates Recruiting & Outplacement    email:

P.O. Box 2686 Kirkland, WA. 98083    (425) 418-4035


Quality Manager

Job Summary

The Quality Assurance Manager is responsible for overseeing the development, implementation, and administration of food safety, GMP practices, food quality, as well as the development of the laboratory and laboratory personnel within the facility by creating, where necessary, and maintaining all laboratory functions and quality management systems.  The incumbent is expected to have intimate knowledge of laboratory GMP practices and procedures, production process, and be actively engaged in improving laboratory and production efficiencies.


Essential Duties and Responsibilities

  1. Must be intimately involved and responsible for securing all aspects of food safety from ingredients received to the production and shipment of food from the facility and ensuring HACCP and Good Manufacturing Practices are met. The root cause of instances of food safety deficiencies are to be determined and resolved as quickly as possible.  Determining the triggers that interfere with food safety and developing predictors that eliminate the risk are key to maintaining Food Safety.  Acts as the primary facility contact for USDA and FDA personnel to resolve issues and maintain constructive relationships.  Keeping all regulatory documentation organized, accurate, and available is essential.  Achieving a passing score on customer, third party, and regulatory audits is required by maintaining constant audit readiness.  The person in this position is responsible to see that corrective actions of all deficiencies identified by an audit are completed in a timely manner.
  2. Responsible for ensuring that food quality is consistently met.  The incumbent is responsible for identifying process locations and attributes that can be used to predict quality and use process attributes to maintain consistency and reduce the need for finished product testing.  Finished product quality attributes with targets and ranges are to be identified and set while taking into account process capability.  Supporting specification changes and test procedures are to be published in a timely manner.  Challenging quality specification and production capability becomes a normal routine.  Identifying and resolving the issues arriving from customer complaints is a primary responsibility.  The root cause of customer complaints are identified and resolved within the timeframe of the Customer Complaint policy
  3. Set an example of leadership by the ongoing coaching, development, and training of all plant employees, the Laboratory staff and others, that perform food safety and quality related tasks.  Development of the QA laboratory and personnel performing these tasks is key to maintaining Food Safety/GMP, food quality, and the longevity of the QA Department.  Collection of data needed to make Food Safety and Food Quality decisions needs to be well thought out, correct, complete, and presented in a manner that facilitates evaluation and conclusion.  Lab data needs to be stored in the prescribed corporate database.  Where appropriate the Lab needs to be set up to do routine microbiological testing and personnel need to be trained to achieve accurate and consistent microbiological results.
  4. Efficiency of operation extends beyond that of the Laboratory.  Must have intimate knowledge of laboratory and production processes and actively engaged in evaluating processes within the facility to remove waste and reduce cost.  The expertise of the incumbent should be sought out by Operations to evaluate and resolve issues.

Education and Experience


Bachelor of Science degree (B.S.) from four-year college or university; and four to five years related experience and/or training; or equivalent combination of education and experience.



All of our salaried employees receive ten paid holidays, a personal paid holiday, and immediately begin accruing vacation at the rate of three weeks per year in addition to our generous sick leave policy. We provide an on-site medical center for our Idaho employees at no charge for employees and their covered dependents.  


Career Development

Beyond our commitment to quality and convenient products, we provide a culture where employees are valued and supported in meeting their career goals.  We offer meaningful career and employee development opportunities for managerial and technical or professional individuals in our cross functional teams through individual leadership and professional development plans.



This position is located just outside of Idaho Falls, Idaho .Situated along the Snake River at the western edge of the world famous Rocky Mountains, Idaho Falls has all the features of big city living, but still embraces a small town charm. Our skyline consists of the majestic Teton Mountain Range, and in our backyard is the world's most famous park - Yellowstone.


We are an EEO and AA Employer of Individuals with Disabilities and Protected Veterans.